Configuring Exchange Server 2007 Unified messaging with 3CX Phone System
This article describes how to setup Microsoft Exchange 2007 server as a Unified
Messaging Server and configure 3CX Phone System to use it for voice mail and auto
attendants.
First of all, check whether your setup meets the system requirements:
- You must be a licensed user of 3CX Phone System.
- 3CX Phone System is best installed on a separate machine. If installed on the same
machine as Exchange Server, you have to change the SIP port of Exchange Server 2007
to another port, since its not possible for both applications to make use of port
5060.
- You must have Exchange Server 2007 installed with “Unified Messaging Role” enabled.
Unified Messaging Role enabled in Exchange 2007
In this step you create a dial plan and unified messaging gateway. To do this:
Creating a new dial plan
- Start up the Exchange Management Console, go to ‘Microsoft Exchange/Organization
Configuration/Unified Messaging/UM Dial Plans” and create a new Dial Plan.
- Enter a name for the dial plan and select the same number of digits for extension
numbers as you have configured in 3CX Phone System.
Registering the dial plan
- Now register the dial plan for unified messaging. Go to Microsoft Exchange/Server
Configuration/Unified Messaging/UM Settings and click ‘Add’
Creating a UM IP Gateway
-
Next you need to create a unified messaging IP Gateway. Go to “Microsoft Exchange/
Organization Configuration /Unified Messaging/UM IP Gateways”. Enter the IP address
of the 3CX Phone System and select the dial plan you just created.
Next you need to enable unified messaging on the Exchange mailboxes in order to
receive voice mail. To do this:
- Select the users mailbox, right-click and select ‘Enable Unified Messaging’.
Entering the corresponding extension number
- In the ‘Enable Unified Messaging’ dialog select ‘Manually entered mailbox extension’
and enter the extension number for the user on 3CX Phone System. You must also define
a PIN-number for accessing the mailbox from voice menus.
After you have configured Exchange Server 2007 and the mailboxes, you have to enable
the MS Exchange 2007 integration from the 3CX Management Console:
- Ensure you have an Enterprise Edition of 3CX Phone System and that you have activated
the license.
Exchange Server 2007 integration
-
Go to General settings > Microsoft Exchange Server 2007 integration. Enable the
feature, and enter the IP of the machine running the Exchange Server 2007 Unified
Messaging Role. If you have configured Exchange Server 2007 to run on a different
port, specify the port you used. Click OK
From now onwards, the Retrieve voice mail extension, 999, will be redirected to
the Exchange server Menu. All Voice mail messages will be stored in Exchange.
If you prefer to use Exchange auto attendants rather then 3CX auto attendants, you
can do this as follows:
Auto Attendant Creation
- Create a UM Auto Attendant using Exchange Management Console (Microsoft Exchange/Organization
Configuration/Unified Messaging/UM Auto Attendants).
- Select the dial plan you created for the voice mail integration
- Specify the extension number for the UM Auto attendant. This has to be the same
as the ‘Virtual extension’ number in 3CX Phone System. These numbers will be used
by 3CX Phone System for calling Auto Attendant.
Digital Receptionist for Auto Attendant Accessing
To access the Exchange Auto Attendant you must create a Digital Receptionist on
3CX Phone System which has a virtual extension number which is the same as the Exchange
Auto attendant. Also, you must check the ‘Redirect to MS Exchange’ parameter.
Weitere Informationen zu
IP-Telefonanlagen,
VoIP/SIP-Telefonen
und
VoIP-Gateways.